Terms, Privacy, and Billing

You may use TVLok only with playlists, credentials, files, and media sources that you are legally authorized to access. You are responsible for the legality, availability, accuracy, quality, and reliability of every source you add.

TVLok is not affiliated with playlist/source providers, broadcasters, channel owners, leagues, studios, app stores, or device makers unless we say so in writing. Features may vary by app version, device, network, playlist format, provider limits, and subscription plan.

Do not use TVLok to access, organize, distribute, record, or encourage unauthorized copyrighted content. We may suspend or terminate accounts that abuse the service, attack our systems, bypass entitlement controls, misuse cloud sync, or create legal or payment risk for TVLok.

TVLok is currently offered as beta software. We work hard to keep playback, sync, billing, and device management reliable, but beta features may change, fail, or be removed. Report issues through the app, dashboard, or email so we can investigate.

TVLok is provided as a software player and account service, not as a content service. A playlist or third-party provider that stops working is not TVLok failing to deliver channels or media, because TVLok does not sell or supply that content.

TVLok Pro unlocks software features such as cloud sync, multi-device support, profiles, backup, recording, timeshift, multiview, and other premium app features. TVLok Pro does not include channels, playlists, provider subscriptions, movies, shows, events, or content access.

When paid subscriptions are available, they are recurring and renew automatically until canceled. The checkout page shows the price, billing period, renewal terms, and any applicable taxes before payment. Taxes are calculated by the merchant of record or payment provider and may be added where required.

You can manage or cancel your subscription through the dashboard subscription page or by contacting us. Canceling stops future renewals, but it does not erase account, device, billing, support, security, or audit records that we need for legitimate business, legal, tax, security, or dispute reasons.

If something looks wrong with a charge, contact [email protected] first so we can review the account, payment, activation, cancellation, and support history. Refunds are reviewed case by case and may be full, partial, or denied depending on the facts, applicable law, payment-provider rules, and whether the software subscription was activated or used.

Refunds are generally not provided because a user-provided playlist, provider, channel, movie, show, stream, catch-up source, or EPG source is unavailable, unreliable, unauthorized, blocked, mislabeled, buffering, geo-restricted, expired, or removed. Those sources are outside TVLok and are not sold by TVLok.

We may challenge chargebacks or payment disputes that appear inaccurate, abusive, or fraudulent. When we do, we may provide the payment processor, merchant of record, card network, issuing bank, or dispute reviewer with relevant records listed below.

• Checkout records, transaction IDs, subscription IDs, order IDs, invoice/receipt data, amount, currency, tax, and renewal terms shown at checkout.
• Account records such as email address, account ID, verification status, subscription status, cancellation/refund history, and accepted terms.
• Device and activation records such as app version, device model, device fingerprint, IP address, approximate region, activation time, last active time, and device count.
• Usage records such as login, startup/version pings, premium feature unlocks, playlist sync activity, app sessions, download/update checks, and crash/session telemetry.
• Support, billing, cancellation, refund, abuse, and security correspondence related to the account or transaction.
• Policy records showing that TVLok is sold as software only and does not provide content, playlists, channels, movies, shows, or provider subscriptions.

Fraudulent or abusive disputes may result in account suspension, subscription termination, loss of premium access, and recovery efforts where permitted by law and payment-provider rules.

We collect and use information needed to operate TVLok, secure accounts, process payments, provide support, sync premium features, improve reliability, detect abuse, and respond to legal, tax, security, and payment-dispute requirements.

• Account data: email address, display name, password hash, verification status, profile names, subscription status, device limits, and support history.
• Device and app data: device model, operating system, app version, package/build type, device identifiers or fingerprints, IP address, approximate location, language/time zone signals, and last-active timestamps.
• Playback and sync data: playlist metadata, favorites, watch history, settings, EPG metadata, cloud sync state, update checks, and diagnostics needed to make the app work across devices.
• Payment data: payment provider customer IDs, checkout/session IDs, subscription IDs, transaction IDs, product IDs, tax/amount/currency details, webhook events, refund/dispute state, and billing portal state.
• Diagnostics: crash logs, performance/session telemetry, API logs, security/audit logs, and error reports that may include device, app, route, or account context.

We do not intentionally collect or store full payment card numbers. Card payments are handled by our merchant of record or payment provider. We do not sell hosted channels or monitor the actual third-party media content inside your sources as a content provider.

We share information with service providers only as needed to run TVLok, including payment processing, hosting, database/storage, email delivery, DNS/CDN/security, crash reporting, analytics, customer support, fraud prevention, legal compliance, and dispute handling. Current provider categories include payment processors, Cloudflare, AWS, Sentry, hosting infrastructure, and database/application operations vendors.

We may also disclose information when required by law, to protect TVLok or users, to investigate fraud or abuse, to enforce our terms, or to respond to payment disputes, takedown requests, security reports, subpoenas, or other valid legal processes.

We keep information only as long as we have a legitimate business, security, legal, tax, product, support, or dispute reason to keep it. Some records may remain after an account is canceled or deleted when needed for fraud prevention, backups, audits, chargebacks, taxes, legal compliance, or security investigations.

We use technical and organizational safeguards designed to protect TVLok accounts and systems. No app or network can be guaranteed perfectly secure. Report suspected vulnerabilities to [email protected].

To request account help, cancellation help, data access, or deletion, contact [email protected] or visit tvlok.com/account/delete. We may need to verify your account before acting on a request.

TVLok does not host media content. If you believe TVLok services are being misused, send a clear notice with your contact information, the affected rights or issue, the account or material involved if known, and enough detail for us to investigate.

Abuse and takedown notices: [email protected]. General support: [email protected].