Account deletion
Request deletion of your TVLok account.
You can request deletion from inside the TVLok app in Account settings, or from this page by contacting support with the email address on your TVLok account.
What happens next
- We may verify account ownership before processing the request.
- Your account enters a 30-day recovery period. Signing in during that time restores it. After that, a weekly clean-up deletes the account and the data tied to it.
- TVLok does not provide or host content, so deletion does not affect any third-party playlist or provider account you may use outside TVLok.
What is deleted
- Your account: email address, display name, password and sign-in details.
- Your profiles, with their PINs, settings, favorites, watch history and search history.
- Your saved playlists and sources, and the logins you saved for them.
- The connections you added: Plex, Emby or Jellyfin servers and Trakt.
- Your devices, and the alert addresses stored for them.
What is kept, and for how long
Some records stay after deletion only when retention is required for security, fraud prevention, tax, legal, audit, backup, or dispute reasons:
- Payment and tax records stay only as long as the law or a dispute requires. Card payments are handled by our payment processor, which keeps its own payment and tax records. TVLok does not store your full card number.
- Security and fraud records are deleted at the latest when the set time in the Privacy Policy ends, for example 90 days for sign-in security records and app problem reports.
- Backup and audit copies stay only as long as the backup cycle or the audit needs them.
Every set time we use is listed in the Privacy Policy under Retention, Security, and Your Choices.